The website www.StayHours.com (the "Site") is published and maintained by Stay Hotels ("Company"), a company incorporated and existing in accordance with the laws of India. When you access, browse or use this Site, you accept, without limitation or qualification, the terms and conditions set forth herein. When you access any of the sub-Site (whether belonging to an 'associate' of Company or otherwise) through this Site, then such sub-Site may have its own terms and conditions, which are specific to such sub-Site. These Terms and Conditions of use and any additional terms posted on this Site together constitute the entire agreement between Company and you with respect to your use of this Site.
This Site is only for your personal use. You shall not distribute exchange, modify, sell or transmit anything you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purpose.
As long as you comply with the terms of these Terms and Conditions of Use, Company grants you a non-exclusive, non-transferable, limited right to enter, view and use this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any manner whatsoever.
Access to certain areas of the Site may only be available to registered members. To become a registered member, you may be required to answer certain questions or provide certain details. Answers to such questions or details required may be mandatory and/or optional. You represent and warrant that all information you supply to us, about yourself, and others, is true and accurate.
This Site is for consumer use only. Any travel agent/tour operator/consolidator/aggregator should not use this Site for individual/group bookings. In the event of bookings by any travel agent/tour operator/consolidator/aggregator through the Site are detected, the Company reserves the right, including without limitation, to cancel such bookings immediately without any notice to such travel agent/tour operator/aggregator/consolidator and/or to withhold payments/commissions thereto. The various discounts and offers mentioned on the Site are applicable to the Consumer for the purposes of end use only.Links to third-party websites
This Site may contain links to websites operated by parties other than Company. Company does not control such Sites and is not responsible for their contents. Company's inclusion of hyperlinks to such Sites does not imply any endorsement of the material on such Sites or any association with their operators. If you decide to access any of the third party Sites linked to this Site, you do so entirely at your own risk.
All materials on this Site, including but not limited to audio, images, software, text, icons and such like (the "Content"), are protected by copyright under international conventions and copyright laws. You cannot use the Content for any purpose, except as specified herein. You agree to follow all instructions so provided on this Site limiting the way you may use the Content. There are a number of proprietary logos, service marks and trademarks found on this Site whether owned/used by Company or any other third party. By displaying them on this Site, Company is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes. You may download such copy/copies of the Content to be used only by you for your personal use.
If you send any communications or materials to the Site by electronic mail or otherwise, including any comments, data, questions, suggestions or the like, all such communications are, and will be treated by Company, as non-confidential. You hereby give up any and all claim that any use of such material violates any of your rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way Company uses such material. Any material submitted to this Site may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used by Company anywhere in the world, in any medium, forever.
Internet transmissions are never completely private or secure. You understand that any message or information you send to this Site may be read or intercepted by others unless there is a special notice that a particular message (for example, credit card/debit card/bank information) is encrypted (send in code). Sending a message to Company does not cause Company to have any special responsibility to you. The copyright in the contents of this Site belongs to Company. Accordingly, Company reserves all rights. Copying of part or all the contents of this Site without permission of Company is prohibited except to the extent that such copying/printing is necessary for the purposes of availing of the services.
The material in this Site could include technical inaccuracies or typographical errors. Company may make changes/modifications or improvements on the Site at any time. The materials on this Site are provided on an "As Is" basis, without warranties of any kind either expressed or implied. To the fullest extent permissible pursuant to applicable law, Company disclaims all warranties of merchantability and fitness for a particular purpose. Company does not warrant that the functions contained in this Site will be uninterrupted or error free, that defects will be corrected, or that this Site or the servers that make it available are free of viruses or other harmful components, but shall endeavour to ensure your fullest satisfaction. Company does not warrant or make any representations regarding the use of or the result of the use of the material on the Site in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from other service providers such as airlines, hotel owners and tour operators. You acknowledge that this Site is provided only on the basis set out in these terms and conditions. Your uninterrupted access or use of this Site on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Website. Company does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site. You also acknowledge that through this Site, Company merely provides intermediary services in order to facilitate booking of hotel services to you. Company is not the last-mile service provider to you and therefore, Company shall not be or deemed to be responsible for any lack or deficiency of services provided by any person (airline, travel/tour operator, hotel, facility or similar agency) you shall engage or hire or appoint pursuant to or resulting from, the material available in this Site. Company will not be liable to you or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of your usage of this Site. If for any reason, law does not permit exclusions of liability then, the liability of the Company shall be limited to such amount paid by the user and retained by the Company for the transaction in question.
Company may add to, modify or remove any part of these Terms and Conditions of Use at any time as it may deem fit, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes. Company may add, change, discontinue, remove or suspend any other Content posted on this Site, including features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability. Company reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of Company's systems as well as its clients and users interests are and remain, well-protected. Towards this end, Company may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you. If Company, in its sole and exclusive discretion, concludes that the said orders are not or do not reasonably appear to be, authentic, enforceable or valid, then Company may cancel the said orders at any time before the expected date of visit to any property booked through Company. You may travel to certain destinations which involve greater risks than others, entirely at your risk as to cost and consequences. Company requests you to consult your local authorities and evaluate travel prohibitions,warnings, announcements, and advisories issued by them before booking travel to certain international destinations. By offering for sale travel to particular destinations, Company does not represent or warrant that travel to such point is advisable or without risk. Company does not accept liability for damages, losses, or delays that may result from improper documents for entry, exit, length of stay, or from travel to such destinations. Company reserves its exclusive right in its sole discretion to alter, limit or discontinue the Site or any material posted herein, in any respect. Company shall have no obligation to take the needs of any User into consideration in connection therewith. Company reserves its right to deny in its sole discretion any user access to this Site or any portion hereof without notice. No waiver by Company of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative.
stayhours.com generates promotion codes from time to time which may be availed on the Site as a discount coupon. Users are advised that the promotional offer of using Promotion Codes for receiving discounts can be availed only if correct and full details (of the promotional code) are filled in at the time of making the booking. In case if the customer fails to enter the promocode before making the booking, the company shall not be liable to give any credit to the customer after the booking has been made. Considering there are multiple promotional offers running on the site, user can avail the benefit of only one offer at a time. No two promotional codes can be combined at the time of making a booking. Promotional discounts are applied only on the base amount for Hotels. Discounts are not applicable for any additional components including taxes.
No refund would be payable for any requests.
If any dispute arises between you and Company during your use of the Site or thereafter, in connection with and arising from your use or attempt to use this Site, the dispute shall be referred to arbitration. Both parties shall agree to a sole arbitrator. The place of arbitration shall be Chennai. The arbitration proceedings shall be in the English language. The said arbitration proceedings shall be governed and construed in accordance with the Arbitration and Conciliation Act, 1996 and modifications thereof as in force at the relevant time. These terms and conditions are governed by and shall be construed in accordance with the laws of the Republic of India and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated at Chennai, India.
Apart from the general terms and conditions the below mentioned are the specific holiday booking terms.
You acknowledge that pictures of the holiday packages as shown on the Site are indicative and may not be representative of the actual products. The rates /prices of the holiday packages shown of the Site are quotation only and no blocking has been made. Prices/Taxes are subject to changes and availability. You are requested to confirm acceptance of the holiday packages customized for you by return email for a valid booking to be made. Booking of holiday packages is subject to availability and confirmation of the holiday package supplier. Special rates shall apply for peak seasons and the inclusions of such holiday packages may vary without any notice. In case we are not able to provide the Hotel Packages as shown on the Site, we reserve the right to give the substitute Hotel Package of the same standard. You agree that the terms of the holiday packages may be subject to change at short notices due to circumstances beyond our or the suppliers control included but not limited to force majeure events etc. In such cases we act only as an intermediary agent with only the role of a mediator. Even if you make a booking through us, the contract will be between the supplier and you and the general travel and contractual terms and conditions of the supplier shall apply. We are not a party to the contractual relationship. By making a booking through our Site you make an offer to purchase the service or holiday package from the supplier. We are authorized by each supplier to accept your offer on its behalf; this acceptance occurs when we send you a written confirmation of the booking and payment as per payment policy is received. Before placing an order you are advised to check the description of the Holiday Package carefully. By making a booking for a Holiday Package you agree to be bound by the conditions of booking included in the Holiday Package's description. Once we accept your booking on behalf of our suppliers, a legally binding contract is formed between you and the supplier of the service or holiday package chosen by you. The supplier's general travel and contractual terms and conditions are made available by us to you by means of a link or full text before the booking takes place and they will apply in addition to those set out here. The supplier's terms and conditions may include provisions relating to payment procedures, default, liability, cancellations, changes of bookings and refunds (if available) and any other restrictions. Where there is a conflict between any information on our Site and these terms and conditions, these terms and conditions will apply in priority. Where there is a conflict between these terms and conditions and the supplier terms and conditions, the supplier's one will apply in priority. We act as a mediator between you and the supplier and we cannot be held responsible for any non-performance of the contract. We assume no liability for the performance of arranged services and/or holiday packages and we provide no guarantee with regard to their quality or fitness as represented. We do not as well supply any guaranteefor the availability of services and/or holiday packages. The responsibility lies with the supplier as direct organizer of the services purchased by you. We request you to obtain suitable insurances/other protective measures etc. to safeguard yourselves. The suppliers providing their services and holiday packages through us are independent contractors and not our agents or our employees. We are not liable for their acts, errors, omissions, representations, warranties, breaches or negligence or for any personal injuries, death, property damage or other damages or expenses resulting therefrom. We have no liability and we will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority. We only commit ourselves to a careful choice and control of our suppliers. Incidentally the relevant supplier shall be liable in its own responsibility. Your right to cancel your service or holiday or modify your booking is determined by the applicable terms and conditions of the supplier. In such cases it is your responsibility to inform us in writing of such request specifying your booking reference. The time of receipt by us of the declaration of cancellation shall be decisive for the time of withdrawal and cancellation fees to be applied by the supplier. The laws of India govern the Holiday Packages. All disputes shall be settled within the jurisdiction of Chennai only.
Apart from the general terms and conditions, the below mentioned are the specific hotel terms. Hotels may not allow local residents to check-in as guests. This is strictly subject to the Hotel Policies and Stayhours Hotels will not be responsible for such check-in denials. Hotels reserves the right of admission. Unmarried/unrelated couples may not be allowed to check-in. Similarly accommodation can be denied to guests posing as a Couple if suitable proof of identification is not presented at check-in. Stayhours Hotels will not be responsible for any check-in denied by the hotel due to the aforesaid reason. No refund would be applicable in case the hotel denies check-in under such circumstances. Hotel may deny check in to guests providing Id Proof of the same city as the hotel itself. The hotel pictures/information on the website, including amenities and facilities are provided by the hotel. This information is for reference only. For any discrepancy that exists between the website pictures and actual settings, Stayhours Hotels is not liable and responsible. It is mandatory for you to send the auto generated form filling your correct credit card details immediately to the hotel in order for the booking to be confirmed by the hotel/accommodation. The booking is not confirmed until the filled auto generated form is sent to the hotel. The credit card details should be sent only via the auto generated form and in no other format. Prior to the filling of the auto generated form being sent to the hotel by you, your booking is only provisional and hotel has no obligation to reserve a room for you. The hotel shall confirm your booking post authorising and verifying the credit card details. The hotel may deny your booking if it is not able to authenticate and verify the credit card details as per its terms and conditions. The Company does not store your credit card in details database as they are sent by you directly to the hotel and stored by the hotel. The hotel might block your credit card for the amount of the booking as per the hotel's terms and conditions and the Company shall not be responsible for the same. The primary guest must be at least 18 years old to be able to check into the hotel. Check-in time and check-out time is as per hotel policy & terms. Early check-in or late check-out request is subject to availability and the hotel might charge you extra for it. Please note that the check-in time is subject to change as per hotel policy & seasonality. Your stay does not include additional personal expenses like telephone charges, meals that aren't part of your meal plan, any hotel services you use (like laundry and room service) or tips. The hotel will charge you directly for these when you're checking out. It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Drivers License, Voters Card, and Passport. Without valid ID the guest will not be allowed to check in. Note- PAN Cards will not be accepted as a valid ID card. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a 'couple' if suitable proof of identification is not presented at check-in. Company will not be responsible for any check-in denied by the hotel due to the aforesaid reason. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel. Government has levied service tax on hotel room charges effective on stays from 1st May 2011. This tax may be required to be settled directly at the hotel. Time Zone applicable for content displayed on the website shall be Indian Standard Time for all purposes unless explicitly mentioned otherwise.
Stayhours Hotels reserves the right to:
a. discontinue or extend the Cashback period without assigning any reasons whatsoever;
b. change/ amend / add /delete/ modify terms and conditions of this Cashback without assigning any reasons whatsoever. Customers acknowledge that they will not be personally advised of any such change/ amendment / addition /deletion/ modification. Customers are advised to check for any such change/ amendment / addition /deletion/ modification regularly. Customers hereby unconditionally agree to all such changes/ amendments/ additions/ deletions / modifications. All taxes, duties, levies or other statutory dues and charges payable in connection with the benefits accruing under the Cashback shall be borne solely by the Customer and Stayhours Hotels shall not be liable in any manner whatsoever for any such taxes, duties, levies or other statutory dues and charges. Customers are requested to be accustomed, satisfy and agree to with these terms and conditions of the Cashback before participating in or making any purchase in relation to this Cashback. Participation in the Cashback is discretion of Customer. Customers are not being charged extra for participating in the Cashback. Liability of Stayhours Hotels shall be limited to the extent of the cash back to which Customer is entitled as per terms and conditions. Decision of Stayhours Hotels in respect of Cashback, benefits or any matters related thereto shall be final and binding and no correspondence will be entertained in this behalf. All disputes are subject to exclusive jurisdiction of the competent courts in Chennai only. By participating in this Scheme, Customers agree to be bound by these terms and conditions and waive any right to claim ambiguity in these terms & conditions. Stayhours Hotels does not provide any warranties with regard to the quality or fitness for any purpose of the hotels available under the Cashback. Customers agree to release, discharge, indemnify and hold harmless Stayhours Hotels, and its directors, officers, employees and agents, from and against any claims, damages or liability due to any injuries or losses to any person (including death) or property of any kind resulting in whole or in part, directly or indirectly, from acceptance, use, or loss of any Cashback related benefit/hotel booking, or participation in any Cashback-related activity or participation herein. All other standard terms and conditions applicable are listed on www.Stayhours.Com
Apart from the general terms and conditions, the below mentioned are the specific pay at hotel terms. It is mandatory for you to send the auto generated form filling your correct credit card details immediately to the hotel in order for the booking to be confirmed by the hotel/accommodation. The booking is not confirmed until the filled auto generated form is sent to the hotel. The credit card details should be sent only via the auto generated form and in no other format. Prior to the filled the auto generated form being sent to the hotel by you, your booking is only provisional and hotel has no obligation to reserve a room for you. The hotel shall confirm your booking post authorising and verifying the credit card details. The hotel may deny your booking if it is not able to authenticate and verify the credit card details as per its terms and conditions. The Company does not store your credit card in details database as they are sent by you directly to the hotel and stored by the hotel. The hotel might block your credit card for the amount of the booking as per the hotel's terms and conditions and the Company shall not be responsible for the same.
No cancellation is permitted. The Cancellation Policies of the Hotels are dynamic and may change from time to time. The Cancellation policy of the Hotel may change in the interim period of booking and date of stay of the Guest. The Cancellation Policy prevailing at the time of check in/cancellation of the booking by the Customer will be the applicable policy.
These terms and conditions of use apply to any use of the Website including your browsing and uploading of hotel/holiday reviews, pictures taken by tourists / travelers, travel videos, forum postings, and any other publications by you on the Website. These Terms and Conditions of use and any additional terms posted on https://www.stayhours.com/terms-and-conditions/ constitute the entire agreement between Company and you with respect to your use of the Website.
You may visit the Website to gain information without charge and may also participate by inserting a hotel review, by inserting/uploading pictures of his/her holiday, as well as videos of his/her holiday, and/or by writing an entry/posting ("Content").
To describe hotels and places as accurately as possible and in particular to add all parts of the name and further information necessary for their identification, especially in respect to hotel chains; To only rate a hotel/resort if you have spent time in that specific hotel/resort and/or have used their service ; That you will not provide a report, comment or upload a picture in respect of hotels or resorts where you are an employee, owner or operator at the hotel or resort or connected to it in any other similar way. Not to give any false or misleading ratings or false statements concerning staff, holiday makers, leisure facilities, hotels, resorts, and cruises which could have an effect on the decision of other people willing to travel to a particular destination or use a particular service; To give comments within the boundaries of freedom of speech for the purpose of giving other people who are willing to travel and use a connected service the possibility for an objective, meaningful and comprehensive insight into a destination, region, hotel, resort, service and its/their circumstances. Not to collect, assemble, and/or publish in any way other users' personal data and/or other information. Further specific terms and conditions governing the use of contact forums and messaging via the private mailing system. You agree that where you contact us and any third parties by using the Website, its private message system and/or a contact forum, you will not write or send any content which: Is abusive, threatening, offensive, defamatory, coercive, obscene, belligerent, glorifying violence, vulgar, sexually explicit, pornographic or otherwise objectionable and/or actionable/illicit; Is contrary to any applicable law, especially violates third parties' intellectual property rights; Is commercial advertisement or any other undesired advertisement (e.g. spam), and Is otherwise in breach of any other part of these terms and conditions of use.
The Company retains the right to temporarily or permanently ban any user/s who are in breach of these or any other part of these terms and conditions.
Access for hoteliers and Hotelier picture upload
A manager or other suitably senior person in charge of a hotel may write news and hints concerning his hotel, or upload pictures and offer these to users on the Website. Thus interested holiday makers can gain important extra information about a hotel, alongside to hotel reviews. This service is free of charge.
Hotel reviews, reports, ship reviews, pictures, videos and related other Content which are available through the Website originate from third parties and represent the opinion of the respective third party user. If some time has passed since the posting, transmission, or uploading of Content it should be borne in mind that circumstances, hotels and resorts etc. might have changed. The quality of an assessment of a hotel or resort may depend on the quantity of available reports and reviews. A single picture or review is not usually capable of providing a complete impression of the situation and may only represent, for example, small parts of a hotel or surrounding area. Furthermore, the content of a report or review may vary depending on the age of respective persons, their interests and the purpose of their visit (relaxation, sports, nightlife, exploration, business trip), and if people are traveling on their own, in a group or as a couple. Also, travelers' nationality, the frequency of their holidays and traveling and previous experiences in different countries may have an impact.
Please be aware that by providing information about a destination, we are not suggesting that travel to such places is advisable or risk free. We are not liable for damages or losses that may result from you deciding to travel to such destinations.
The Company does not guarantee or warrant the completeness, correctness, accuracy or quality of any User Content. On this basis, we would recommend that you should get in touch with authorities, embassies, tourist information desks and other applicable institutions in order to help verify the accuracy of the Content.
Content concerning travel services, prices and taxes has been provided to the Company by travel agencies, and/or related service institutions. The Company cannot guarantee the correctness, completeness, accuracy or quality of the Content. Please note that user Content represents the views of the individual use and does not represent a statement, opinion recommendation or rating by the Company. The Website and content may be used it at your own risk. The Company expressly reserves the right to block, modify, add to and/or delete all or part of the Website, or any of its other websites, whether temporarily or permanently. You are responsible for ensuring that you have the necessary IT equipment to use the Website. The Company does not guarantee or warrant that the Website is free of viruses, worms, Trojan horses or any other malicious codes which could have a destructive, vitiating, disruptive or other negative impact.
We are the owner or the licensee of all intellectual property rights (copyright, trade marks, patents, design rights etc.) in our Website, and in the content published on it. Any content published on the Website (e.g. software, products, trademarks such as logos etc., information, reports, pictures and graphics) is protected by national and international laws and agreements.
Content concerning travel services, prices and taxes has been provided to the Company by travel agencies, and/or related service institutions. The Company cannot guarantee the correctness, completeness, accuracy or quality of the Content. Please note that user Content represents the views of the individual use and does not represent a statement, opinion recommendation or rating by the Company. Any kind of copying, duplication, distribution, commercial exploitation, modification, adding and/or deletion is prohibited, including the integration of any content on external websites, for example through interlinks, deeplinks, or frames.
You agree to defend and fully compensate Company and its affiliates and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature, including but not limited, to reasonable legal and accounting fees, brought by third parties as a result of:
Your violation of any applicable law including but not limited to violation of intellectual property rights of a third party; orYour use of this Website.
These terms and conditions are governed by and shall be construed in accordance with the laws of the Republic of India and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated at Chennai, India